Terms of Service

1. Acceptance of Terms

Welcome to EPIC.SUPPLY. These Terms of Service ("Terms") govern your use of our website located at https://epic.supply and the purchase of our products. By accessing our website or making a purchase, you agree to be bound by these Terms.

2. About Our Company

EPIC.SUPPLY is a premium children's clothing brand based in Bali, Indonesia. We specialize in soft, breathable muslin cotton clothing for babies and toddlers, sourced with love and care for your little ones.

3. Products and Services

We offer high-quality children's clothing and accessories. Product descriptions, images, and prices are provided for informational purposes and may be subject to change without notice.

• All products are handcrafted with premium muslin cotton
• Colors may vary slightly from images due to screen settings
• We reserve the right to limit quantities or discontinue products
• Product availability is subject to change

4. Ordering and Payment

Order Process

When you place an order, you're making an offer to purchase our products. We reserve the right to accept or decline your order for any reason.

Payment Methods

We accept the following payment methods:

• Credit/Debit Cards: Processed securely through Stripe
• Bank Transfer: Available for local customers
• Cryptocurrency Payments: Pay with card, we receive USDC/USDT via MoonPay

Pricing

All prices are displayed in Indonesian Rupiah (IDR) and other supported currencies. Prices include applicable taxes but exclude shipping costs unless stated otherwise.

5. Shipping and Delivery

• We ship globally from Bali, Indonesia
• Shipping costs are calculated at checkout based on destination and weight
• Delivery times vary by location and shipping method selected
• International orders may be subject to customs duties and taxes
• We're not responsible for delays caused by customs or postal services

6. Returns and Exchanges

Return Policy

We want you to love your EPIC.SUPPLY products. If you're not completely satisfied:

• Returns must be initiated within 30 days of delivery
• Items must be unworn, unwashed, and in original condition
• Original tags must be attached
• Customer is responsible for return shipping costs
• Refunds will be processed within 5-10 business days after we receive the returned item

Exchanges

We offer exchanges for different sizes or colors subject to availability. Contact us at happytohelp@epic.supply to arrange an exchange.

7. Intellectual Property

All content on our website, including designs, logos, text, images, and trademarks, is the property of EPIC.SUPPLY and is protected by intellectual property laws. You may not use our content without written permission.

8. User Conduct

When using our website, you agree not to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful or malicious code
• Attempt to gain unauthorized access to our systems
• Use our website for fraudulent purposes

9. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

10. Third-Party Services

We use third-party services to provide our services, including:

• Payment Processing: Stripe and MoonPay for secure payment processing
• Shipping: Various courier services for order fulfillment
• Analytics: To improve our website and services

These third-party services have their own terms and conditions. We're not responsible for their actions or policies.

11. Limitation of Liability

To the fullest extent permitted by law, EPIC.SUPPLY shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

12. Indemnification

You agree to indemnify and hold harmless EPIC.SUPPLY from any claims, damages, losses, or expenses arising from your use of our website or violation of these Terms.

13. Force Majeure

We shall not be liable for any delays or failures in performance resulting from acts beyond our reasonable control, including natural disasters, war, terrorism, strikes, or government actions.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Indonesia. Any disputes shall be resolved in the courts of Bali, Indonesia.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website after changes constitutes acceptance of the new Terms.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

17. Contact Information

If you have any questions about these Terms of Service, please contact us: